{"id":988,"date":"2025-09-18T16:16:14","date_gmt":"2025-09-18T16:16:14","guid":{"rendered":"https:\/\/www.italmarket.pt\/?page_id=988"},"modified":"2025-10-19T10:48:58","modified_gmt":"2025-10-19T10:48:58","slug":"novo-cliente","status":"publish","type":"page","link":"https:\/\/www.italmarket.pt\/en\/novo-cliente\/","title":{"rendered":"Novo cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"988\" class=\"elementor elementor-988\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93df478 e-flex e-con-boxed e-con e-parent\" data-id=\"93df478\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9bb4830 e-con-full e-flex e-con e-child\" data-id=\"9bb4830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e05badd elementor-widget elementor-widget-heading\" data-id=\"e05badd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O bem-estar dos nossos clientes \u00e9 a nossa prioridade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8273b7f elementor-widget elementor-widget-spacer\" data-id=\"8273b7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6421eeb e-flex e-con-boxed e-con e-parent\" data-id=\"6421eeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de0e8e0 elementor-widget elementor-widget-heading\" data-id=\"de0e8e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PERGUNTAS FREQUENTES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f835c08 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f835c08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consulte aqui todas as informa\u00e7\u00f5es mais importantes sobre como tornar-se nosso cliente e colocar as suas quest\u00f5es, de forma a que possamos ajud\u00e1-lo rapidamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4c6f5 elementor-widget elementor-widget-spacer\" data-id=\"8a4c6f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435ea46 elementor-widget elementor-widget-heading\" data-id=\"435ea46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SER CLIENTE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-113213b elementor-widget elementor-widget-shortcode\" data-id=\"113213b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <style>\n        .faq-item {\n            width: 100%;\n            margin: 0 auto;\n            margin-bottom: 10px;\n            background: #143022;\n            transition: background 0.3s ease;\n        }\n\n        .faq-header {\n            padding: 15px 20px;\n            background: #143022;\n            cursor: pointer;\n            display: flex;\n            justify-content: space-between;\n            align-items: center;\n            transition: background 0.3s ease;\n        }\n\n        .faq-header h3 {\n            margin: 0;\n            font-size: 22px;\n            color: white;\n            transition: color 0.3s ease;\n        }\n\n        .faq-toggle {\n            width: 24px;\n            height: 24px;\n            position: relative;\n        }\n\n        .faq-toggle:before,\n        .faq-toggle:after {\n            content: '';\n            position: absolute;\n            background: white;\n            transition: transform 0.3s ease;\n        }\n\n        .faq-toggle:before {\n            width: 2px;\n            height: 16px;\n            top: 4px;\n            left: 11px;\n        }\n\n        .faq-toggle:after {\n            width: 16px;\n            height: 2px;\n            top: 11px;\n            left: 4px;\n        }\n\n        .faq-content {\n            padding: 0 20px;\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.3s ease, padding 0.3s ease;\n        }\n\n        .faq-item.active {\n            background: #e9c05e;\n        }\n\n        .faq-item.active .faq-header {\n            background: #e9c05e;\n        }\n\n        .faq-item.active .faq-header h3 {\n            color: #143022;\n        }\n\n        .faq-item.active .faq-content {\n            padding: 20px;\n            max-height: 1000px;\n        }\n\n.faq-item.active .faq-toggle:before,\n            .faq-item.active .faq-toggle:after {\n                background: #143022;\n            }\n\n        .faq-item.active .faq-toggle:before {\n            transform: rotate(90deg);\n        }\n\n        @media (max-width: 768px) {\n            .faq-header h3 {\n                font-size: 16px;\n            }\n\n            .faq-content {\n                padding: 0 15px;\n            }\n\n            .faq-item.active .faq-content {\n                padding: 15px;\n            }\n        }\n    <\/style>\n    <script>\n        document.addEventListener('DOMContentLoaded', function() {\n            document.querySelectorAll('.faq-header').forEach(header => {\n                header.addEventListener('click', function() {\n                    this.parentElement.classList.toggle('active');\n                });\n            });\n        });\n    <\/script>\n    \n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Qualquer pessoa pode ser cliente?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"1001\" class=\"elementor elementor-1001\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na Italmarket procuramos oferecer um servi\u00e7o profissional e de qualidade a todo o tipo de clientes do canal HORECA pelo que ser\u00e1 necess\u00e1rio ser profissional da \u00e1rea, com estabelecimento aberto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-600290b elementor-widget elementor-widget-shortcode\" data-id=\"600290b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>O que fazer para ser cliente?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4429\" class=\"elementor elementor-4429\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O primeiro passo ser\u00e1 o contacto com um dos nossos 30 comerciais especializados em produtos alimentares, que far\u00e1 uma visita ao estabelecimento para melhor compreender as necessidades e apresentar as melhores solu\u00e7\u00f5es.<\/p><p>Para solicitar este contacto, poder\u00e1 faz\u00ea-lo atrav\u00e9s deste website no Formul\u00e1rio de Contacto, via telefone ou via e-mail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee17503 elementor-widget elementor-widget-shortcode\" data-id=\"ee17503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Como posso colocar encomendas?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4439\" class=\"elementor elementor-4439\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fa\u00e7a as suas encomendas da forma mais confort\u00e1vel para si:<\/p><ul><li>Atrav\u00e9s da nossa loja online (Aplataforma B2B)<\/li><li>Atrav\u00e9s de email para o gestor de conta<\/li><li>Atrav\u00e9s de contacto telef\u00f3nico com o gestor de conta<\/li><li>Presencialmente com o gestor de conta<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73215b8 elementor-widget elementor-widget-spacer\" data-id=\"73215b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7b5b5 elementor-widget elementor-widget-heading\" data-id=\"2b7b5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sou CLIENTE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84a9b64 elementor-widget elementor-widget-shortcode\" data-id=\"84a9b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Como posso colocar encomendas?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4439\" class=\"elementor elementor-4439\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fa\u00e7a as suas encomendas da forma mais confort\u00e1vel para si:<\/p><ul><li>Atrav\u00e9s da nossa loja online (Aplataforma B2B)<\/li><li>Atrav\u00e9s de email para o gestor de conta<\/li><li>Atrav\u00e9s de contacto telef\u00f3nico com o gestor de conta<\/li><li>Presencialmente com o gestor de conta<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f63f474 elementor-widget elementor-widget-shortcode\" data-id=\"f63f474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Quais os prazos para colocar encomendas?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4451\" class=\"elementor elementor-4451\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Queremos oferecer aos nossos clientes o melhor servi\u00e7o poss\u00edvel. Desta forma, poder\u00e1 colocar a sua encomenda antecipadamente, para que seja entregue entre as 24h a 48h depois. A hora limite para colocar a encomenda depende da zona onde ser\u00e3o entregues os produtos.<\/p><p>Existem algumas exce\u00e7\u00f5es, nomeadamente produtos \u201cSob encomenda\u201d. Para estas situa\u00e7\u00f5es, pedimos que entre em contacto connosco para esclarecimentos relativos ao procedimento a seguir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bdb92e elementor-widget elementor-widget-shortcode\" data-id=\"6bdb92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Em que dias entregam?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4455\" class=\"elementor elementor-4455\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na Italmarket fazemos entregas de segunda a s\u00e1bado.<br \/>Os dias de entrega s\u00e3o comunicados no momento de abertura de ficha de cliente e qualquer poss\u00edvel altera\u00e7\u00e3o \u00e9 informada com anteced\u00eancia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-474369f elementor-widget elementor-widget-shortcode\" data-id=\"474369f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Prazos e m\u00e9todos de pagamento<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4459\" class=\"elementor elementor-4459\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na Italmarket adaptamo-nos \u00e0s necessidades dos nossos clientes e negociamos os prazos de pagamento com os clientes.<\/p><p>Para d\u00favidas relacionadas com pagamentos e os m\u00e9todos dispon\u00edveis, pedimos que nos contacte o seu gestor de conta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e3353 elementor-widget elementor-widget-shortcode\" data-id=\"32e3353\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>\u00c1rea de cliente<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4463\" class=\"elementor elementor-4463\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se ainda n\u00e3o \u00e9 cliente Italmarket, pode aderir \u00e0 nossa \u00e1rea de cliente online (Aplataforma B2B) onde ter\u00e1 acesso \u00e0 nossa gama de produtos completa \u00e0 dist\u00e2ncia de um clique.<\/p><p>Se j\u00e1 \u00e9 nosso cliente, pode aceder \u00e0 nossa Plataforma de vendas online e efetuar as suas encomendas.<\/p><p>Atrav\u00e9s da nossa plataforma \u00e9 poss\u00edvel consultar a gama completa de artigos dispon\u00edveis, efetuar pedidos de cota\u00e7\u00e3o, inserir encomendas, efetuar pagamentos, consultar faturas e acompanhar a conta corrente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f72b4f0 elementor-widget elementor-widget-shortcode\" data-id=\"f72b4f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>O que \u00e9 considerada uma encomenda n\u00e3o conforme?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4467\" class=\"elementor elementor-4467\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00e3o consideradas n\u00e3o conformidades situa\u00e7\u00f5es em que:<\/p><ul><li>O produto n\u00e3o apresenta a qualidade expect\u00e1vel<\/li><li>O produto n\u00e3o est\u00e1 devidamente acondicionado<\/li><li>O produto n\u00e3o \u00e9 entregue dentro das temperaturas descritas na sua ficha t\u00e9cnica<\/li><li>O produto \u00e9 entregue em quantidade superior ou inferior \u00e0 encomendada<\/li><li>O produto entregue n\u00e3o corresponde ao produto encomendado<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d113f6c elementor-widget elementor-widget-shortcode\" data-id=\"d113f6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>O que fazer em caso de receber uma encomenda n\u00e3o conforme?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4469\" class=\"elementor elementor-4469\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trabalhamos todos os dias com procedimentos que visam evitar este tipo de situa\u00e7\u00f5es. Contudo, estamos cientes de que, por vezes, podem existir situa\u00e7\u00f5es de n\u00e3o conformidade.<\/p><p>Desta forma, todas as encomendas devem ser confirmadas no momento de recep\u00e7\u00e3o, se poss\u00edvel ainda junto do nosso distribuidor. <br \/>Caso seja detetada alguma anomalia, solicitamos que tal seja indicado na fatura e que o produto seja devolvido, de forma a regressar ao armaz\u00e9m para podermos analisar a situa\u00e7\u00e3o.<\/p><p>Um membro da nossa equipa entrar\u00e1 em contacto, com a maior brevidade poss\u00edvel, para resolver a situa\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4372214 elementor-widget elementor-widget-shortcode\" data-id=\"4372214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Como fazer o registo de uma ocorr\u00eancia?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4473\" class=\"elementor elementor-4473\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Caso verifique qualquer irregularidade na sua encomenda,\u00a0por favor, entre em contacto automaticamente com o seu gestor de conta, para dar conta do incidente. Contamos resolver com a maior brevidade poss\u00edvel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32bcb76 elementor-widget elementor-widget-shortcode\" data-id=\"32bcb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"faq-item\">\n        <div class=\"faq-header\">\n            <h3>Qual o prazo para devolu\u00e7\u00e3o de um produto?<\/h3>\n            <div class=\"faq-toggle\"><\/div>\n        <\/div>\n        <div class=\"faq-content\">\n            \t\t<div data-elementor-type=\"section\" data-elementor-id=\"4477\" class=\"elementor elementor-4477\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bdc27 e-flex e-con-boxed e-con e-parent\" data-id=\"46bdc27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bf940 elementor-widget elementor-widget-text-editor\" data-id=\"57bf940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No caso de anomalias detetadas ap\u00f3s a rece\u00e7\u00e3o, solicitamos que cumpram com o seguinte prazo de devolu\u00e7\u00e3o: 3 dias<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n    <\/div>\n\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>O bem-estar dos nossos clientes \u00e9 a nossa prioridade PERGUNTAS FREQUENTES Consulte aqui todas as informa\u00e7\u00f5es mais importantes sobre como tornar-se nosso cliente e colocar as suas quest\u00f5es, de forma a que possamos ajud\u00e1-lo rapidamente. SER CLIENTE Sou CLIENTE<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-988","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/pages\/988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/comments?post=988"}],"version-history":[{"count":19,"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/pages\/988\/revisions"}],"predecessor-version":[{"id":4483,"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/pages\/988\/revisions\/4483"}],"wp:attachment":[{"href":"https:\/\/www.italmarket.pt\/en\/wp-json\/wp\/v2\/media?parent=988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}